FAQ

Measure your bust, underbust and hips with a soft tape, over your underwear, with the tape level and snug but not tight. Then match your numbers to the size chart on the product page (the “Size chart” link above the sizes).

Go by your measurements rather than your usual dress or bra size. Sizing differs from brand to brand.

Choose the larger size, especially in fabrics with little stretch. For sets with separate top and bottom sizes, pick the top by your bust and the bottom by your hips.

Still not sure? Email us your measurements and the piece you like at info@rosalieslingerie.com and we'll help you choose before you order.

It depends on the piece. Structured styles hold more than soft, unlined lace, and the product description tells you what each piece has.

If you can't tell from the page, email us the piece and your measurements before ordering and we'll tell you honestly whether it's a good match.

Measure from the top of your shoulder, over your bust, between your legs and back up to the same shoulder. Email us that number with the bodysuit you like and we'll tell you honestly whether it will reach.

The fabric is listed in each product description. Stretch lace and mesh are the most forgiving, while firmer fabrics and fixed straps have less give, so go up a size if you're between two.

If the fabric isn't listed for a piece you like, ask us before you order.

Many lace and mesh pieces are sheer by design. Check the close-up photos and the description, and ask us if you're unsure about a particular piece.

The photos show each piece on a model. Every body is different, so fit and drape will vary a little from person to person, and colours can look slightly different from one screen to another. The close-up photos and the description are the best guide to the detail.

Always follow the care label first. As a guide: hand wash cold, or use a mesh bag on a gentle cycle, wash dark colours separately the first few times, fasten hooks before washing, lay flat to dry and never tumble dry.

Check the label on a bra or top she already loves and compare it with the size chart on the product page. If in doubt, choose the larger size in a stretch fabric. She can return it within 30 days of receiving it, see our returns answers below.

We process your order within 1–3 working days (a little longer if you order on a Friday evening or at the weekend). Once it's dispatched, delivery takes 8–12 working days on average.

During busy sale periods it can take longer, and we'll do our best to ship as fast as we can.

Orders ship from our international warehouse in Asia. To keep our prices fair we collect parcels in larger batches and send them together, which keeps shipping costs down.

Yes, for UK orders above £60. Below that, the shipping cost is shown at checkout before you pay.

Enter your address at checkout. If we deliver there, your delivery option appears before you pay. If we don't, checkout tells you before you pay anything.

When your order is dispatched you'll receive a shipping email with a tracking link. On international parcels the tracking can be slow to update at first, so give it a few days.

If your order hasn't arrived after the 8–12 working days, email us at info@rosalieslingerie.com with your order number and we'll look into it.

Email us straight away at info@rosalieslingerie.com with your order number. Orders are processed automatically and quickly, so once an order has been processed we can't promise to stop or change it. If it can't be changed, you can still return it within 30 days of receiving it.

Yes. If you're not happy with it, you can return it within 30 days of receiving it, as long as it meets the conditions in our Return Policy.

No, we don't offer free returns. You pay the postage for sending the item back, and returns go to our central warehouse in Asia, so it's worth checking the size chart carefully (or asking us) before you order.

Email info@rosalieslingerie.com with your order number, your reason for returning, your full name and address, and a photo if the item is damaged.

We'll reply with the return address. Please don't post anything back before you have it: the sender address on your parcel won't reach us.

It must be complete, with all its parts and packaging, handled normally (not damaged) and, for hygiene-sensitive items, thoroughly cleaned before you send it back. We can refuse returns if we suspect an item has been used or damaged.

We process a return within 7 working days of receiving it. If it meets the conditions, we refund you to the original payment method, and no later than 14 days after we receive your notice and the goods.

Email us as soon as you notice, at info@rosalieslingerie.com, with your order number and clear photos of the problem. We'll look at it and tell you the next step.

The simplest way is to place a new order in the size you want and return the original under our Return Policy. Email us first if you'd like to talk through your options.

Klarna, Visa, Mastercard, Maestro, American Express and PayPal, plus any local options shown at checkout for your country.

Yes. Payments are SSL-encrypted and processed securely by Shopify. We never see or store your full card details.

Add more than one piece to your bag and the multi-buy discount is applied automatically in your bag and at checkout. You'll see the amount you save before you pay, and you can mix and match pieces.

We're an online store for lingerie that fits and flatters curvy women. Every piece is chosen with one question in mind: would Rosalie feel beautiful in this?

Yes. Every order is sent in a plain, unbranded parcel. Nothing on the outside says what's inside.

No. The product photos show models, not customers. Customer reviews and photos will only ever come from real customers who chose to share them.

Yes. Email us any time at info@rosalieslingerie.com and include your order number if you have one. Our customer support is available 24/7 and we reply as soon as we can.